My FLIP is not working.

Please check the following:

• Is your internet connection working properly?
• Have you installed any file sharing programs on your computer?
• Is your FLIP terminal properly connected?
  Please check if all cables are properly connected. If they are, then your FLIP terminal may have lost its connection to the internet. To restore the connection, please follow this procedure:
  1. Shut down your computer and unplug your FLIP terminal, router (if any) and the modem’s main power.
  2. Plug the modem’s main power back in and wait a few minutes until it connects to the internet. The time it takes for the modem to get ready depends on the model. See your modem’s manual for details.
  3. Plug the router’s (if any) main power back in.
  4. Plug the FLIP terminal’s main power back in.
  5. Place a call without turning on your computer.

If the problem still persists, please contact customer service for assistance.